Services

Application development/support services helps build reliable, robust, digital-aligned IT backbones with maximizing efficiency, minimizing downtime, low total cost of ownership while simultaneously optimizing their legacy systems. Today’s tight budgets, businesses needs to carefully consider how they spend the time and money. Insystel assumes complete responsibility for analysis, design, implementation, testing and integration of systems. Application management processes include both resource optimization based on Lean principles and a continuous improvement framework for reduction of incidents and defects. Our teams are supported by process, domain, and technology Centers of Competence (COCs). We offer a range of operating approaches, from traditional/fixed price/defined capacity-driven to outcome-based managed services.

• Application Development/Enhancement
• Application Support/Maintenance
• Platform/Product Upgrades
• Portals & Content Management
• Commercial off-the-shelf/Package Implementation
• Legacy Modernization with business rules extraction
• Mobile Application Development
• Agile DevOps
• Intelligent Automation/ RPA

Insystel's application Managed Services (AMS) helps to run the business demands without interrupting services while controlling IT costs. Applications are the lifeline of your organization, bringing together different categories of end-users, and enabling them to carry out meaningful transactions by lowering the total cost of ownership to free up funds for innovation. IT organizations can no longer just support routine functions, they also need to directly enhance performance through business and operational insights coupled with an agile applications environment. It should align IT with business to drive down cost and support organizational goals. Insystel's application Managed Services takes an insights-driven and agile approach to creating an applications estate that delivers on the promise of the digital enterprise.

AMS practice offers some of the featured services and capabilities:

• Transition execution
• Center of Excellence
• Lean IT capabilities
• Organizational Change Management(OCM)
• End-to-end managed Services
• Application modernization
• Agile-DevOps
• Test automation

Today's Enterprise IT landscape comprise of numerous heterogeneous technologies, applications and packaged software products originating from various vendors,which creates unnecessary complexities and redundancies that prevents the automation of even the simplest of processes. Multivendor IT environments create many challenges with different levels of process maturity and a lack of process alignment between IT lifecycle phases hinder delivery speed and time to market. IT leaders need to run core operations in an extremely nimble fashion while focusing continuously on reducing cost and investing more in ‘grow-the-business’ initiatives.

Insystel's application Integration Service is the way forward for enterprises to integrate legacy applications, hardware systems, business processes and modern technologies such as Virtualization, Cloud etc. We leverages MuleSoft, Azure BizTalk, TIBCO, Boomi, Informatica to name a few, modern integration platform to develop API-based integration frameworks and application networks, helping businesses change their pace of innovation. Our comprehensive range of services includes Consulting, Development & Integration, Support & Maintenance, and Automated API Testing. Some of our features offerings:

• Application & process optimization
• Product & data migration
• Architecture design & roadmap
• Product evaluation & analysis
• Prototypes & proof of concept
• Implementation modeling
• Maintenance of integrated applications
• Capacity planning
• Product & system upgrades
• Integration testing strategies
• Business Activity Monitoring

IT Infrastructure is important to any business operations and with the emergence of innovative technologies. Organizations are now looking at strategic technologies that will improve operational efficiency while aligning IT infrastructure technology services to their respective business goals.The comprehensive service portfolio is powered by the service vision of continuous delivery that maps all aspects of IT infrastructure advisory, design, implementation and end-to-end business-driven IT SLAs. This in turn improves the overall performance, operational efficiency, capacity planning through automation, reporting, documentation and Scalability to handle increasing service demands.

Insystel's round-the-clock Robust Infrastructure Technology Services (RITS) with its ITIL frameworks, enables the delivery through a combination of process excellence and service delivery innovation. RITS comprises on below stated services :

• Datacenter Operations & Management (DOM)
• Workplace Infrastructure Technology Services (WITS)
• Service Management
• IT Operations Management (ITOM)
• DevOps & Automation
• Technical Assistance Center (TAC)
• Information Security Services (ISS)

Enterprises are leveraging the growing pervasiveness of smartphones to innovate and drive top-line revenue growth. Reaching customers anywhere, anytime, on any device using secure Mobility Solutions. Shortage of experience/expertise, data security and support for multi-platform Bring Your Own Device (BYOD) are just some of the many mobility obstacles that organizations face today. But when done correctly, mobility solutions bring greater customer engagement, more workplace productivity and deeper partner alliances.

As a leading enterprise mobile app development company, our dedicated Center of Competency (CoC) for mobility has extensive experience in building feature-rich customer centric native, hybrid and mobile-web applications across smartphones, tablets and other hand-held devices. Leveraging our in-house developed frameworks and methodologies, we deliver powerful, efficient, and secure mobile enterprise mobility consulting services to our customers.

Insystel, with its deep domain knowledge across multiple industry verticals, has designed and developed domain-specific pre-built, ready-to-deploy mobile applications for Banking, Payments, Insurance, Healthcare, Retail and more. We deliver End-to-end Enterprise Mobility Services and Solutions that includes:

• Mobile Strategy & Consulting
• Mobile Application Development
• Mobile Device Management
• Mobile Testing

Elevate business outcomes by harnessing abundance and ecosystems with a modern data-centric approach thereby turning big data into intelligence and actionable insights. In today’s digital world, data, analytics and AI play a vital part in transforming legacy business operations, creating new business models and unleashing constant process improvements. Insystel's services help organizations use data and analytics to create new business models and revenue streams – all while ensuring security, quality and regulatory compliance of data. Insystel's Data offerings:

• Business Intelligence
• Big Data
• Artificial Intelligence
• Enterprise Data Management
• Data Visualization

Insystel empowers enterprises in their continuous transformation journey by providing full stack cloud services across domains to create delightful experiences, open new avenues of collaboration, and optimize your value chain to generate profit and growth. Trusted as a seasoned Cloud Computing services provider and enablement partner, we at Insystel work closely with our customers to understand their business processes and objectives and help them make the right technology investment choices with our cloud-based IT solutions. We engage with the customer to understand and analyze the existing infrastructure and provide comprehensive view on architectural roadmap, cost-effective options, cloud strategy, integration challenges and cloud security. We have deep expertise and experience in various cloud platforms including Windows Azure, Amazon Web Service (AWS), Rackspace and Google Cloud Platform (GCP).
Insystel provides the following cloud services:

• Cloud Infrastructure services
• Cloud Strategy and Advisory
• Cloud Integration
• Cloud Migration services
• Cloud Data
• Cloud Governance and Security services
• Cloud Engineering
• Cloud Testing

With engineering expertise from sensors to insights, an extensive Internet of Things (IoT) ecosystem and a practical approach towards IoT-led digital transformation, we help clients realize tangible and significant benefits from IoT Services. Harness the power of the IoT to build and optimize connected operations, take customer experience to the next level, and enable new business models by leveraging sensor data, and applying advanced analytics at the edge.

Industrie 4.0 Maturity Index with our pioneering expertise to help you assess, define and implement optimal IIoT roadmaps; building smart connected products that enable you to create new revenue streams; creating vertical industry solutions and platforms that harness the power of machine learning and advanced analytics to help your organization become more efficient and competitive; providing integrated offerings to deliver and manage IoT solutions that work.

Strike out your entire digital marketing to-do list, break through your growth plateau and see profound ROI with a single team of Insystel's digital marketing specialists. Our digital marketing service is a dynamic, versatile and full-service digital marketing that doesn’t rely on smoke and mirrors to attract new clients. We work with you to produce customized digital marketing services and a plan that aligns with your unique business needs. Scalable marketing for every stage of your funnel and every milestone of your customer’s journey. Our services follow Top, Middle and Bottom of the Funnel strategy.

Human-assisted integrated Digital CX allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. The importance of understanding and predicting customer behaviors, and leveraging digital to create superior and integrated experiences cannot be overemphasized. We focus on co-creating winning outcomes through our deep domain industry expertise, best-of-breed technology and analytics solutions, strong talent pool and proven Centers of Excellence (COEs) powered by CX Consulting. Customer experience represents the sum of interactions between your brand and the prospects & clients you have, on any channel.
Our range of high-end CX Services include:

• Customer Journey Mapping
• Customer Needs Assessment
• Customer Satisfaction & Loyalty
• User Experience Research
• Analysis of all data sources
• Digital onboarding
• Testing & Automation

Insystel offers embedded or independent testing, for a single application or your entire IT system.Our continuous solution helps enterprises produce high quality software at right-speed with adoption of the theme – Standardize, Enhance, Accelerate and Elevate. Leveraging our years of domain and QA expertise, we offer software testing services and solutions for a variety of application types, mitigating risks and enhancing their performance. Our Full-Stack of Application Testing: Functional, Performance and Security; We ensure it all.

From functional testing and performance testing to localization testing, automated testing, regression testing, localization testing, manual testing, QA testing as a service, and more, we offer end-to-end application testing services considering the requirements of our clients. Moreover, to ensure maximum convenience, transparency, and ease of maintenance, our testing team works directly with the client and manages the entire application testing lifecycle, from requirement gathering, test plan, test strategy, and test cases preparation to reporting, analysis, and test closure.

Achieve higher productivity and lower costs with the help of quality assurance automation. At Insystel, we embed intelligence and automation as the core constructs of quality assurance, using cognitive capabilities and a lifecycle approach to automation. Continuous testing is the process of executing automated tests as part of the software delivery pipeline to obtain immediate feedback on the business risks associated with a software release. Our end-to-end test automation services enable you to define and build enterprise test automation frameworks, implement test automation frameworks, migrate test automation tools and script automated test scripts.

Insystel's Enterprise Test Automation Framework combines multiple automation components like Modelers, Engines, Libraries and Adapters to provide end-to-end test automation using some of the below listed technologies/tools:

Mobile device manufacturers are in a constant race with their competitors to create newer smart devices like IOT and wearable devices. In order to keep pace with the changes in mobile technology, Insystel with its End-to-end assurance for robust and high-performing mobile applications, uses innovative testing methodologies and best practices to ensure quality in a quick efficient manner and achieve high customer experience. Mobile testing has posed a unique set of challenges due to the multiplicity of operating systems and their versions, devices and their configurations, network dependencies etc.

Insystel works with customers for a pragmatic evaluation of these challenges and setting the testing objectives that align with their business priorities. Insystel offers a comprehensive mobility testing services that involves testing of all the elements of UI including color themes, navigation styles, testing behavior in different device positions and network types, UI based performance testing and user experience testing. Smart phone apps are meant for usage on the move, with fascinating features like location tracking, gesture recognition, gyroscope, accelerometer and other integrated features. Our team is mindful of these features that are specific to smart phones, while performing the mobility testing services.

• Mobile User Interface Testing
• Mobile Functional Testing
• Mobile User Experience Testing
• Mobile Test Automation
• Mobile Device Coverage Testing
• Mobile App Store Approval Testing
• Mobile Tool aided Testing
• Mobile Security Testing
• Mobile Performance Testing

Insystel has a comprehensive approach and framework that ensures high-quality APIs for successful digital transformation, DevOps and agile adoption, and continuous validation programs for enterprises. For API and web-services testing, reusable test automation frameworks coupled with open source tools and technologies can reduce test cycle time and associated costs. This requires an expert in the field to understand the problem areas and deliver product requirements through a holistic approach.

Our API testing approach aims at testing each service and gradually building an end-to-end testing solution for the middleware stack which enable faster testing in both traditional SOAP and modern API/Microservices based SOA architecture.

Legacy technologies are reaching a tipping point in handling huge volumes of data, which has no boundaries, and is increasing multifold. Customers across the world are migrating to cloud-based data warehouses to handle the immense amounts of data that is being generated from a variety of sources. Organizations are facing multiple challenges like complex data validation at every checkpoint in cloud, data security in non-production environments, compliance adherence, data masking and provisioning in cloud, data quality of packages, right data for operational activities and customized data solutions and artifacts for clients who have just embarked on the data modernization journey. Organizations are looking at data from multiple sources and channels that could potentially help them better understand their customers’ business needs, in turn helping them make effective decisions to sustain and grow among their competitors. Accelerate end-to-end data validation for modern data platforms thereby achieving superior decision-making capabilities backed by end-to-end data testing services across traditional and emerging data technologies.

Insystel Data and Analytics Testing offering leverages intelligent QA testing solutions to achieve reduced testing cost and faster time to market. Data Testing Service offerings include - ETL testing for complex DW systems, Big Data testing for the implementation & transformation of Hadoop ecosystems, BI reports testing, advanced analytics testing and enterprise test data management. The offering leverages Insystel IPs and open source tools to uncover data anomalies early in the phase and fast-track the entire QA cycle. Test Data Management is one of the major requirements in current data transformation implementations, where production data availability is a big challenge due to sensitive data security. In the absence of production data, test data management helps in creating the requisite data needed by the testing team with sensitive information being obfuscated. Insystel Test Data Management Solution for modern data landscapes provides sensitive data discovery using ML based algorithms, data provisioning for cloud databases and self-service TDM Portal.

A dedicated team at the Data Testing Center of Excellence (CoE ) comprised of specialized workforce for Data and Big Data having exceptional experiences in driving ETL/ DW testing, data migrations, Big Data platforms, advanced analytics, data unification, enterprise data warehouse, business intelligence & test data management solution implementations.

Insystel's Data and Analytics Testing offering

Insystel BPS offers distinguished finance and accounting services to support the end-to-end F&A function and co-creating insights-led Digital Finance Operations. We help finance leaders design, transform, and operate their finance functions in a digitally powered environment, maximizing the effectiveness and efficiency while enhancing user experience. We provide end-to-end CFO support services to drive functional transformation. We collaborate with CFOs and Finance Executives to build a more flexible, integrated, agile, adaptive, and resilient finance function that is well poised to help the enterprise ‘Navigate their Next’ effortlessly.

Insystel leverages strategic processes, transformation frameworks, an ecosystem of intelligent technologies and global delivery models to drive enhanced business outcomes. It is thus imperative for the CFO’s office to underpin its operations with next-gen Finance and Accounting (F&A) levers to support enterprise growth. We offer more than 11 industry-specific F&A solutions. Our industry-specific services span insurance, media, retail, manufacturing, shipping and logistics, telecom, travel and utilities. We offer industry-specific BPaaS solutions such as Verifare PlusSM, Jade, Digital Meter-to-Cash (M2C) and so on. We have deep experience in improving processes through automation tools, ERP optimization, proprietary benchmarking tools, and frameworks for innovation, change management and business process re-engineering. Our finance and accounting services includes:

• Digital finance
• Procure-to-Pay (P2P)
• Quote-to-Cash (Q2C)
• Record-to-Report (R2R)
• Enterprise reporting, analysis & planning
• Tax service
• Industry vertical Services

Insystel's Human Resource service (HRS) focus on integrated consulting, technology, and outsourcing solutions that are flexible and adaptable to your business and the industry. Organizations have to often contend with high attrition rates, a shrinking talent pool and the pressure to sustain employee engagement. Against such a backdrop, many organizations find it challenging to focus on making human resource management processes more cost-efficient. Using a transformation-driven approach, we build a customized roadmap that helps you achieve your business objectives such as enhancing employee experience, ensuring compliance and control, achieving operational excellence, and improving working capital efficiency.

Our end-to-end solutions, comprising HR analytics, enable clients to reduce cost of operations and streamline HR processes so that they can focus on strategic HR initiatives. Our HRS advantages include but not limited to Business process improvements, Deep Domain Expertise, Platform-agnostic Solutions, Business metrics guidance and Services, Analytics, real-time performance engagement and Innovative tools. Our Human Resource service (HRS) includes:

• Workforce Management
• HR Analytics
• Recruitment Services
• Payroll Administration
• Learning Services
• ManagPerformance Managementement
• Benefits Administration

Business Process Analytics (BPA) Services focus on improving business outcomes for different enterprise units within an organization. Insystel leverages power of data combined with rich industry domain knowledge and custom-built proprietary technology tool prowess to unlock business value across enterprises focused on business metrics that help clients make informed decisions, add to the top-line and profitability of your business. We provide a range of services to clients ranging from top global firms to small businesses – from complex data integration to cutting-edge advanced analytics, from personalization to Big Data.

Our Analytics Incubation and Consulting center (AICC) consults businesses, offers solutions for analytics problems, delivers proofs of concepts and helps set up operational elements during incubation. Our team consists of deep domain expertise who integrate analytics in business processes to bring the client contexts to life by leveraging our expertise in data extraction, transformation, visualization and advanced statistics to forecast and anticipate trends where needed.

• Customer Experience Analytics
• Business Intelligence
• Social Media Analytics
• Big Data Analytics
• Artificial Intelligence led analytics
• Contact Center Analytics
• Cloud-based data management
• Enterprise Data Management

Building your next-gen digital workforce that will transform business processes with intelligent automation as a service. Insystel's automation combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to reduce business disruptions, human errors, operational risks and costs, enhancing a company’s business processes and digitally transform existing operating models, or create new ones, to drive innovation and business success. A large part of this can now be automated by integrating robotic process automation technology - enabling straight through, touchless processes and the remaining value-added work done using deep domain capabilities. The result is a near zero-touch process, ensuring innovative service design, improving efficiency, amplifying business value, and enhancing customer experience.

We deliver what your business needs, by co-creating customized solutions that our clients’ businesses demand backed by our deep domain expertise and collaborative approach. We assess business process efficiencies with AI-assisted bots that discover and analyze structured and unstructured data in real time and fully automate existing processes with self-learning bots that work whenever and wherever they are needed. Some of our Automation services includes:

• RPA delivery by automation scripting, robot training, testing, deployment, enhancements and project management
• Bot support by Level 1&2 support, maintenance, monitoring, health check, and celease management
• Advisory services by process and platform assessments, business case preparation, process validations and triage services, SoP creation and automation requirement capture
• Pilot and PoCs by proof of concept creation, rapid prototyping, RPA pilot, RPA roadmap creation and automation CoE setup

Customer Experience (CX) has evolved from being a performance indicator for driving revenue to the key competitive differentiator for a company’s success. Human-assisted integrated Digital CX allows our clients to transform their relationships with their customers and create experiences which provide rapid and sustainable value, both for their end-customer and their own organization. The importance of understanding and predicting customer behaviors, and leveraging digital to create superior and integrated experiences cannot be overemphasized.

We focus on co-creating winning outcomes through our deep domain industry expertise, best-of-breed technology and analytics solutions, strong talent pool and proven Centers of Excellence (COEs) powered by CX Consulting. Customer experience represents the sum of interactions between your brand and the prospects & clients you have, on any channel. Majorities of the companies recognize customer experience as the most important strategic performance measure of their business. Transform the ways you engage with your customers by bringing together innovative advisory, technology and digital workforce capabilities. Our range of high-end CX Services include:

• Customer Experience Transformation Services
• Customer Journey Mapping
• Customer Needs Assessment
• Customer Satisfaction & Loyalty
• User Experience Research
• Analysis of all data sources
• Digital on-boarding
• Testing & Automation
• Digital Agent Services

Insystel's Legal services has partnered with General Counsels, CPOs, CIOs, and law firms to transform, standardize, and automate legal tasks. Our flexible, global operating legal process model can further enable leaders like you to leverage your teams’ skill and experience more efficiently and effectively. Law firms and legal counsels are increasingly finding their margins squeezed as they try to stay afloat in a highly competitive market. Keeping costs low is a critical business imperative as is the need to find resources to scale up to meet demand spikes, and to reduce time spent on non-core processes.If you are part of a corporate legal department or a law firm looking for that needs legal services, then we have the answer to your challenging requirements.

Some of our differentiators include optimal cost model, Integrated IT-Legal process Management solutions, end-to-end legal process lifecycle outsourcing, Consulting services, Tri-shore (on-shore, near-shore and offshore) capabilities, our Centers of Excellence (CoE) to provide high-quality services to legal firms, increased flexibility and value of work.

• eDiscovery
• Law Firm Back-office
• Corporate Legal Support
• Contract Management
• New claims processing
• Research solutions